Terms and Conditions

 

INDEX

1. General conditions of use

          1.1 Copyright

          1.2 License and access to the website

2. Payment Methods

          2.1 PayPal

          2.2 Bank transfer

3. Worldwide shipments

          3.1. Traceable shipments

          3.2. Customs duties and charges

          3.3. Delivery time

          3.4. Shipping Costs – Italy

          3.5. Shipping Costs – World

4. Right of withdrawal – Returns

5. Warranty and defective products

6. Jurisdiction and Jurisdiction

 

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1. General conditions of use

Zaiashop.com is the online sales website for the Catholic world, owned by

ARTUNIVERSE S.r.l.

VAT: IT11051130018

VIA MONTECHIARO, 1

10010 – Barone Canavese – Turin (Italy)

All purchases of products and services made on the Zaiashop.com website are governed by these Conditions of Sale & Privacy and by the provisions of Legislative Decree no. 206/2005 (Consumer Code) and subsequent amendments. The Customer and the purchases made will be subject to the provisions of Law n. 196/2003 and subsequent amendments on the protection of confidentiality.

The Customer, by sending his purchase order electronically on Zaiashop.com, unconditionally accepts and undertakes to observe in his relations with Zaiashop.com the general conditions and payment terms transcribed below, declaring that he has read and accepted all the information provided to him pursuant to the above rules, also noting that Zaiashop.com is not bound to different conditions unless previously agreed in writing.

These Conditions of Sale & Privacy must be examined online by the customer visiting the Zaiashop.com website before confirming their purchase. The forwarding of the order confirmation therefore implies full knowledge of the Conditions of Sale & Privacy and their full acceptance.

The Customer undertakes, once the online purchase procedure has been completed, to print and store these Conditions of Sale & Privacy.

The information contained in the Conditions of Sale & Privacy must be viewed and accepted by the Customer before sending the purchase order, in order to fully satisfy the condition set out in Articles 52 and 53 of Legislative Decree no. 206/2005. Acceptance is made by marking the appropriate space on the website. Failing this, the order cannot be executed.

1.1 Copyright

All content on this website, such as text, graphics, logos, icons, images, digital downloads, data compilations and all software used are the property of Zaiashop.com and/or its content suppliers and protected by Italian and international copyright laws.

1.2 License and access to the website

Zaiashop.com grants you a limited license to access and make personal use of this website for the purpose of selling products and services. This license does not include the resale or commercial use of this website or its contents; the collection and use of lists, descriptions, or prices; any derivative use of this website or its contents; any downloading or duplication of information for the benefit of another merchant. Zaiashop.com may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for commercial purposes, in whole or in part, without the express written consent of Zaiashop.com. You may not use framing techniques to include any trademark, logo or other proprietary information (including images, text, page layout, or form) of Zaiashop.com and its affiliates without the express written consent of Zaiashop.com.

It is prohibited to use meta tags or other “hidden text” using the name or trademark of Zaiashop.com without the express written consent of Zaiashop.com. Any unauthorized use shall immediately void any other permission or license already granted by Zaiashop.com. You are granted a limited, revocable and non-exclusive right to create a hyperlink to the Zaiashop.com home page as long as the link does not portray Zaiashop.com and/or its products in a false, misleading, derogatory or otherwise offensive context. You may not use the Zaiashop.com logo or other proprietary graphics or trademark as part of the link without the express written permission of Zaiashop.com.

Zaiashop.com sells its products and services only to users of legal age, who can purchase by credit card. If you are under 18, you can only use Zaiashop.com with a parent or guardian.

You may not use a false e-mail address, impersonate any other person or entity.

Zaiashop.com and its affiliates reserve the right to refuse service, terminate personal accounts, remove or edit content or cancel orders, in their sole discretion.

 

2. Methods of payment

The following payment methods are available for purchases on Zaiashop.com:

  • Paypal and Credit Card
  • Bank transfer

Advance payment is required for all orders. Orders will only be shipped once payment has been received.

2.1 PayPal and Credit Card

PayPal is a world leader in online payments and allows you to make purchases on the web securely. You can open a PayPal account free of charge by providing an email and a password and enter your credit card or prepaid card details. The user’s data are transmitted encrypted according to the SSL (Secure Socket Layer) system directly on PayPal’s server, which guarantees the security of data transmission according to current banking procedures.

In the case of payments made through PatPal, Zaiashop.com reserves the right to carry out anti-fraud checks before approving the transaction and, for your greater protection, may contact you for further details, which must be considered binding for the success of the sales contract.

We accept MasterCard, Maestro, Visa, Visa Electron, American Express, Aura, Discover cards.

 

2.2 Bank transfer

Zaiashop.com accepts payment of orders by bank transfer. The goods will be shipped as soon as we receive confirmation of the bank transfer to Zaiashop.com’s account.

The bank details to make the transfer are as follows:

Beneficiary:

ARTUNIVERSE S.r.l.

VAT: IT11051130018

VIA MONTECHIARO, 1

10010 – Barone Canavese – Turin (Italy)

IBAN: IT37C0326830540052984395700

BIC (transfers from an EEC country): SELBIT2BXXX

SWIFT (transfers from a country outside the EU): SELBIT2BXXX

Bank: Banca Sella Ivrea Corso Vercelli

Reference: indicate Zaiashop.com and the order number that appears in the confirmation email (for example Zaiashop.com n. 5000).

With IBAN and BIC codes, transfers between European Community countries are not subject to additional costs compared to a national transfer.

For transfers outside the EEC or in a currency other than the Euro, the Customer will have to bear any bank or exchange rate costs. Payments lower than the amount of the order are not accepted.

The costs of the transfer are charged to the Customer and depend on the conditions agreed by the Customer with his bank.

If you choose this method of payment, the products that make up your order are considered optional and blocked up to a maximum of 10 working days from the date of order (excluding order day). If payment is not received within this period, the order is automatically considered cancelled and the products in question are made available again for sale on the website to other Customers.

Zaiashop.com reserves the right to send an email as a reminder.

3. Worldwide shipments

Zaiashop.com ships to any address in the world to more than 250 destination countries. Below you will find an explanation of Zaiashop.com’s shipping methods and delivery times and costs.

For greater security Zaiashop.com delivers your orders only with traceable shipments.

BRT, DHL, UPS and Poste Italiane are the couriers used for worldwide shipments.

SDA, BRT and DHL are the couriers used for shipments in Italy, San Marino, Vatican City.

3.1. Traceable shipments

When your order leaves the Zaiashop.com warehouse, you will receive a confirmation e-mail with instructions to track all the stages of transport and delivery of the package on the website of the selected courier.

3.2. Customs duties and charges

For shipments outside the European Community, the Customs of the country of destination may require the recipient to pay duties and customs charges based on the value of the goods purchased. Duties and customs charges are local taxes to be paid by the recipient, who must pay them directly to Customs. They depend on many factors (type of product, size or weight): for this reason Zaiashop.com is not able to quantify them in advance, and the Customer must contact his Customs for information about them and make arrangements to make the payment.

The Customer shall not be able to request a refund from Zaiashop.com for the customs charges paid. If the Customer refuses to pay the customs charges to the competent authorities of the destination country, his order will be considered abandoned and will not be returned to Zaiashop.com. Zaiashop.com will not issue refunds for rejected, abandoned, or seized orders.

3.3. Delivery time

The number of days between the payment of the order and the receipt of the goods at your address is given by the sum of three factors: 1. availability of the products in stock; 2. preparation time of the package; 3. shipping time of the package.

The availability of the products in stock is indicated in each product sheet and is constantly updated. Availability varies from immediate (products already in stock) to 10/15 days (e.g. for products that are made to order by the Customer). Availability is expressed in working days, from Monday to Friday, excluding the day of payment of the order.

The preparation time of the package is the time that elapses between the receipt of the products from our suppliers to our warehouse (if they are not already in stock), their packaging and the delivery of the package to the forwarding agent. On average, the preparation time is between zero and two days. The preparation time is expressed in working days, from Monday to Friday, from the day the products are available.

The shipping time of the package is the time interval that elapses from the goods being taken over by the forwarder until their delivery to the Customer and depends on the shipping method chosen by the Customer. The website automatically indicates the expected shipping time for the different shipping methods. The shipping times indicated must be considered as average shipping times in working days from Monday to Friday, and must be calculated starting from the day following the delivery of the package from Zaiashop.com’s warehouse to the courier.

3.4. Shipping Costs – Italy

In Italy, San Marino and Vatican City with Priority Mail (Poste Italiane) we apply a flat base of € 6,50

3.5. Shipping Costs – World

We deliver wherever you want in the world and we are constantly striving to renegotiate the cheapest rates with our couriers.

The table shows the shipping costs traceable to 255 destinations all over the world. The table is only indicative and has no contractual value.

The actual and current shipping costs are expressly and clearly indicated on the shopping cart page (in the Shipping Costs section) and subsequently in the order completion phase (Checkout).

  • Europe: flat rate € 11,00
  • WorlWide: flat rate € 17,00
  • Oceania: flat rate € 23,00

4. Right of withdrawal & Returns

The Customer may exercise the right of withdrawal according to the conditions provided for by Italian Legislative Decree no. 21/2014, which also applies to purchases made by international customers and/or with international shipments.

According to article 52 the Customer has the right to withdraw from the purchase of products purchased through e-commerce, without any penalty, within 14 working days from the day of their receipt. According to article 54 the right of withdrawal is exercised by sending an email to p.zaia@aruba.it specifying the decision of withdrawal.

The expenses related to the return of the products to the sender are to be borne by the Customer and this is the only expense that the Customer will have to incur. In compliance with the provisions of the above mentioned law, Zaiashop.com is obliged to refund the sums paid by the Customer for the purchase of the products within fourteen days from the date on which it became aware of the exercise of the right of withdrawal. It is therefore necessary that the Customer intending to exercise the right of withdrawal returns the products within the aforesaid term of 14 working days from the day of receipt to the following address

ARTUNIVERSE S.r.l.

VAT: IT11051130018

VIA MONTECHIARO, 1

10010 – Barone Canavese – Turin (Italy)

Should the Customer exercise the withdrawal after Zaiashop.com has already delivered the parcel to the courier, the Customer shall be obliged in any case upon receipt of the goods, and to return the goods to Zaiashop.com with shipping costs borne by the Customer.

Moreover, we remind you that, according to art. 59 of the Legislative Decree no. 21/2014, the right of withdrawal is excluded with regard to

1. “the supply of made-to-measure goods” (Article 59 letter c). As far as our articles are concerned, we would like to remind you only by way of example the rings or any of our articles made to measure or on which customised modifications have been made.

2. “the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications” (art. 59 letter l). As far as our articles are concerned, we would like to remind you only by way of example Acta Apostolicae Sedis, L’Osservatore Romano ed. straordinaria.

5. Guarantees and defective products

Products purchased through Zaiashop.com are subject to the regulations, to the extent applicable, as per Legislative Decree no. 24 of 2.2.2002 (G.U. no. 57, 8.3.2002) on sales contracts and guarantees concerning consumer goods and, to the extent not provided for therein, to the specific provisions of the Italian Civil Code.

This warranty shall apply to products with conformity defects and/or malfunctions not found at the time of purchase, provided that the product is used correctly and with due diligence, i.e. in compliance with its destination.

The above warranty will not be applicable in case of negligence, carelessness in the use and/or maintenance of the product.

Any malfunction or defect of the products must be reported within seven (7) days of receipt of the goods by email to our Customer Service.

The written notification of the defect(s) must be attached by the Customer when returning the defective product. The goods must be returned to the following address:

ARTUNIVERSE S.r.l.

VAT: IT11051130018

VIA MONTECHIARO, 1

10010 – Barone Canavese – Turin (Italy)

Zaiashop.com reserves the right to verify the defects described by the Customer and to refund the amount paid for the product only after such control.

The request will be processed only if the following documents are present in the returned package: purchase invoice, order number and date, brief description of the defect found. The cost of returning the goods to the sender shall be borne by the Customer.

For traceable shipments, the Customer and/or the person in charge of collecting the goods is required to check, at the time of delivery and in the presence of the carrier, the integrity of the packages delivered and the relative number, reporting any discrepancies in the number and/or integrity of the packages in writing in the space reserved in the transport document which, duly signed, will remain with the carrier.

In addition, it is recommended to photograph the parcel as it was received and the damaged objects.

Once this is done, the Customer must contact Zaiashop.com Customer Service via email to report the problem and provide any useful information to enable Zaiashop.com to support the claim to the shipper.

After receiving the correct information from the Customer, Zaiashop.com will take steps to forward the claim to the forwarder. Zaiashop.com does not automatically guarantee the return of the shipping cost in case of damage, breakage or otherwise, but only when the forwarder has accepted the claim and paid the refund. It is therefore necessary that the Customer provides Zaiashop.com with all the information necessary to make the claim to the forwarder/courier.

6. Jurisdiction and Jurisdiction

All purchases made on Zaiashop.com will be governed by Italian law. For any dispute relating to the validity, interpretation or execution of the purchase contract the territorial jurisdiction shall be the Court of Turin unless otherwise specified.